Solardo Presents Higher Dubrovnik

FAQ

What is Pollen?

Pollen has all the best experiences in one place. We package your group travel getaways with top artist performances in some of the most popular destinations throughout North and South America – and all across Europe. Plus, every Pollen Experience gets you access to private events, exclusive nightlife, a variety of adventure add-ons to best fit your group.

How do Pollen payment plans work?

Once you pay your deposit, the remaining balance will be distributed evenly across monthly payments. Your final payment will be 60 days before departure. Your payment plan start date can vary depending on your deposit date. Please check your payment plan summary when you pay for your trip.

What payment methods can I use?

VISA, Mastercard, AMEX and most popular card providers. You also have the option to only pay a small deposit now and the rest later.Please note that you will NEVER be asked to make a bank transfer – payment is always only by card. If someone asks you to make a bank transfer, please contact support@pollen.co immediately.

What happens if the trip is canceled due to COVID-19?

All trips are covered by our COVID-19 Money Back Guarantee. Please review our Pollen Promise here.

Should I get travel insurance?

Yes! Travel insurance is a requirement under our Booking Conditions. As well as providing financial protection in case things go wrong during your trip, travel insurance will also mean that you have cancellation cover if you can’t go for certain reasons. Travel insurance policies can be very complex so we’d recommend that you do your research and carefully read policy documents to determine what is/isn’t included.

Can I resell my ticket?

No. All tickets sold for a trip available on Pollen may not be sold or transferred to another person. If someone has attempted to sell you their ticket, or a fraudulent ticket, please contact support@pollen.co immediately.

Are there any discounts for paying in full?

Yes, pay in full for your trip today to receive a 10% discount on your experience.

Is my deposit refundable?

Your deposit secures your spot on the trips with high demand. Deposits are non-refundable.

Can I make changes to my booking?

Once a booking is confirmed we are unable to make any further changes, such as adding more travellers to your trip, and/or changing the accommodation. Please review the details of your booking carefully before proceeding to make a payment, as we make this information visible at the final stage of our checkout process. You’re still able to update the basic details of your booking, including card payment information. You can do this by logging into your account via event.pollen.co