You must be 18+ by the date of travel and you will need valid ID to gain entry to events included in the itinerary

Solardo presents Higher Dubrovnik

Must be 18+ at the time of travel - no entry to hotel or venues allowed without valid ID. 

If material suppliers such as flights, hotels or restaurants and bars are not able to operate due to COVID-19 related government restrictions, such as lockdowns or no large gatherings, we will postpone the event. This also includes if a headline artist for a hosted curated trip is forced to cancel due to COVID-19. If you are unable to attend the postponed event, you will receive a 100% refund.

Once you pay your deposit, the remaining balance will be distributed evenly across monthly payments. Your final payment will be 60 days before departure. Your payment plan start date can vary depending on your deposit date. Please check your payment plan summary when you pay for your trip.

How do Pollen payment plans work?

In addition to hand-picked accommodation (some with breakfast included), you'll have access to incredible clubs, unique experiences and VIP lounges (for Pollen Members) and much more. 

Flights, and other transport (i.e. transfers) are not included. You are responsible for your own travel arrangements.

What's included?

VISA, Mastercard, AMEX and most popular card providers. You also have the option to only pay a small deposit now and the rest later.

Please note that you will NEVER be asked to make a bank transfer – payment is always only by card. If someone asks you to make a bank transfer, please contact support@pollen.co immediately.

What payment methods can I use?

No worries, get in touch. Contact us at support@pollen.co.

I have a questions about my booking. Who can I speak to?

All trips are covered by our COVID-19 Money Back Guarantee. Please review our Pollen Promise here.

What happens if the trip is canceled due to COVID-19?

Yes! Travel insurance is a requirement under our Booking Conditions. As well as providing financial protection in case things go wrong during your trip, travel insurance will also mean that you have cancellation cover if you can’t go for certain reasons. Travel insurance policies can be very complex so we’d recommend that you do your research and carefully read policy documents to determine what is/isn’t included.

Should I get travel insurance?

No. All tickets sold for a trip available on Pollen may not be sold or transferred to another person. 


If someone has attempted to sell you their ticket, or a fraudulent ticket, please contact support@pollen.co immediately.

Can I resell my ticket?

Your deposit secures your spot on the trips with high demand. Deposits are non-refundable.

Is my deposit refundable?

Once a booking is confirmed we are unable to make any further changes, such as adding more travellers to your trip, and/or changing the accommodation. Please review the details of your booking carefully before proceeding to make a payment, as we make this information visible at the final stage of our checkout process.

You’re still able to update the basic details of your booking, including card payment information. You can do this by logging into your account via event.pollen.co

Can I make changes to my booking?

If you are a brand interested in a partnership or sponsorship for this event, please complete the form on this link.

Who can I talk to about a Brand Partnership or Sponsorship opportunities?

Frequently asked questions about the trips available on Pollen

Solardo presents Higher Dubrovnik | Get access to all of the best experiences in one place. Always get more by booking with Pollen.

Solardo presents Higher Dubrovnik | Group Travel Trips, Events, Festivals & More | Pollen Presents

Travel higher than ever before. Solardo head to Dubrovnik for 4 days and nights of house and techno.

Travel higher than ever before. Solardo head to Dubrovnik for 4 days and nights of house and techno.

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