Frequently asked questions about the trips available on Pollen
Yes! Pay a low 33€ deposit now and pay nothing for the next month. The remaining balance will then be split evenly across the remaining months until your trip with the last payment taken 60 days before you fly!
In addition to hand-picked accommodation (some with breakfast included), you'll have access to incredible clubs, unique experiences and VIP lounges (for pollen members) and much more.
Flights, and other transport (i.e. transfers) are not included. You are responsible for your own travel arrangements.
VISA, Mastercard, AMEX and most popular card providers. You also have the option to only pay a small deposit now and the rest later.
Please note that you will NEVER be asked to make a bank transfer – payment is always only by card. If someone asks you to make a bank transfer, please contact email@example.com immediately.
Yes! We always recommend travellers take out travel insurance before any trip. As well as providing financial protection in case things go wrong during your trip, travel insurance will also mean that you have cancellation cover if you can’t go for certain reasons. Travel insurance policies can be very complex, so we’d recommend that you do your research and carefully read policy documents to determine what is / isn’t included.
No. All tickets sold for a trip available on Pollen may not be sold or transferred to another person.
If someone has attempted to sell you their ticket, or a fraudulent ticket, please contact firstname.lastname@example.org immediately.
Your deposit secures your spot on the trips with high demand. Deposits are non-refundable.
Once a booking is confirmed we are unable to make any further changes, such as adding more travellers to your trip, and/or changing the accommodation. Please review the details of your booking carefully before proceeding to make a payment, as we make this information visible at the final stage of our checkout process.
You’re still able to update the basic details of your booking, including card payment information. You can do this by logging into your account via event.pollen.co