It is with an incredibly heavy heart that on the weekend of our show, after 10 days of building and months of planning, we have been instructed that we can not operate Departure. We have been liaising with the local authorities and with the recent severe rise in the cases of Omicron in the past few days, the Governor announced last night that the state of Quintana Roo is returning to yellow tier COVID restrictions and therefore it has been deemed unsafe to continue with the capacities, scale and shows we had planned. With over 4 stages, 70 artists, 175 hours of programming and thousands of guests it's simply impossible to operate with midnight curfews and capacity restrictions.
You will be automatically refunded and offered a $200 credit to a future experience. Whilst we are beyond heartbroken to not be delivering the incredible experience we have built, the safety of our dance community and staff has to be our priority. The loss of millions of dollars is nothing in comparison to the knowledge of the disappointment of our loyal dance community who have traveled globally to attend this experience and have already seen the incredible stages being built.
It’s a horrible feeling to let all of you down, to see the months and months of work that had been put into this experience go to waste, and for the local community and our partners, whose businesses will be seriously impacted by the news. We know so many of you have traveled so far to be here - it breaks our hearts that we can’t put on the incredible experience that we had planned but we will be dancing together soon. For those that are already here… We sincerely hope that you can continue to enjoy the incredible location… from the sunsets and rises to the sea and the sand. We have sent a variety of local recommendations of sights to see and excursions to execute and together, incredible memories will still be made.Please contact us via live chat on the Pollen app or via SMS on 25931 for support.