Update: COVID-19

Last updated 14 October 2020

The security, health and safety of you and your friends is always our number one priority – we take the same approach when it comes to COVID-19. We have put in place rigorous safety measures and training practices on all our trips so you can return to travel safely and concentrate on having a great time.

We maintain the same high standards in the countries we operate in and our trips operate in line with the regulations of local authorities, which we monitor continuously. Ahead of your trip we will send you clear instructions on how to stay safe every step of the journey, at the hotel, in the local area and at the experiences we offer.

Book with confidence

Travel insurance is now required for all our trips. We have introduced new travel protection options (including a cancel-for-any-reason plan, where applicable) so that if you choose to cancel you may have some financial protection.*   Full details are available when you are booking.  Please contact us on support.us@pollen.co if you have questions about the travel protection available to purchase.

Creating a safe environment

Our on-site staff are trained to follow all local government safety protocols, and we are actively monitoring and evolving our solutions to ensure the safety of our travelers and staff. Our partners are equally committed to maintaining high safety protocols, including regular and thorough cleaning of hotel rooms, and food and beverage areas.

Pre-trip details

We will update you with detailed emails that share our recommended health and hygiene protocols in accordance with local government guidelines specific to your trip, as well as pre-trip training around how to recognize COVID-19 symptoms to ensure you are as prepared as possible.

Stay informed with the latest information

U.S. Department of State


www.travel.state.gov/content/travel/

en/traveladvisories/traveladvisories.html/


U.S Center for Disease Control


www.cdc.gov/

WHO


www.who.int/

* Please note: You are not required to buy travel insurance from us - you can arrange your own travel insurance. Specific terms and conditions apply - see the full Booking Conditions for more detail.