Here’s what you need to know in relation to COVID-19 and your experience travelling with Pollen.
(EUROPE/UK - updated January 26, 2021)
COVID-19 Money Back Guarantee
You're entitled to a 100% refund in the following scenarios:
The experience is cancelled by Pollen.
The experience is rescheduled to a later date which you don’t wish to attend.
You test positive for COVID-19 within 14 days of the experience start date.
There is a quarantine rule in effect 6 weeks prior to departure and you don’t wish to travel.
If you have COVID-19 related symptoms or test positive during the experience, Pollen will help facilitate private accommodation for up to 14 days, while you quarantine.
COVID-19 Money Back Guarantee subject to terms and conditions
COVID-19 safety protocols
Hotels
Measures will vary by destination.
Temperature checks upon entry, mask wearing in public spaces and hand sanitizing stations are all expected.
Hotels will provide exact details prior to check-in.
Events
We hope to operate all events as planned.
Social distancing and mask wearing may be required depending on local restrictions at the time.
Measures will be determined by our venue partners.
Travellers
A negative COVID-19 test may be required to travel (most destinations require this).
Complete a short questionnaire regarding your potential exposure to COVID-19 before traveling
(sample here).
Agree to Pollen’s code of conduct (sample here).
If you are required to have a COVID-19 test in the destination you are traveling to and you test positive for COVID-19 during the experience, Pollen will help facilitate private accommodation for up to 14 days.
If you need a test to get home, Pollen will provide options in every destination, often testing will be facilitated by the hotel.
How we decide to cancel or reschedule an experience
If we don’t believe it is safe to operate the experience 6 weeks prior to departure.
If a significant number of travellers are unable to attend because of travel restrictions 6 weeks prior to departure.
Travel insurance policy
You are required to purchase travel insurance.
We recommend you carefully read the terms and conditions of your policy to understand what cover is provided in relation to COVID-19.
Travel insurance policy
Experiences for everyone
Elevate everything
Get VIP entry, artist meet & greets, hotel upgrades and more to share with your whole group.
Only on Pollen
All our experiences are exclusive to Pollen – you won't get the same benefits anywhere else.
Friction-free booking
Booking made easy so you can enjoy the fun of being a big group, without the hassle.
Pay over time
Split the cost of payment with our flexible plans & low deposits.