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Members Terms of Service

LAST UPDATED 4 NOVEMBER 2020


About Us

We are Pollen (which is the trading name of StreetTeam Software Limited, a limited liability company with registered number 09750608 and its registered office at 3 Loughborough Street, SE11 5RB, London, United Kingdom), (referred to as Pollen, we, us, our).

We own the Pollen promotion network platform (Pollen Platform) which is operated through this site and its related mobile app (together, the Site).

The Pollen Platform allows individuals to sign up to be members (Members, you, your) and promote the sale of tickets, vouchers and other related services (Tickets) and related merchandise (Merchandise) relating to events (Events) organized by participating event organizers (Brands), by participating in campaigns organized by Pollen in exchange for rewards (each a Campaign).

Tickets and Merchandise are available for customers (Customers) to purchase via the Site in accordance with our Customer Terms of Service.

Member Terms of Service

These Member Terms of Service, together with the documents referred to, including the Terms of Use and Privacy Policy, are an agreement and govern the Members’ use of the Site and Members’ offline activity in connection with any Campaigns.

Please read these Member Terms of Service carefully before you start to use the Site. By using the Site, you indicate that you accept these Member Terms of Service and that you agree to abide by them.

We reserve the right to change these Member Terms of Service from time to time.  

If you do not agree to be bound by these Member Terms of Service (or any revised terms and conditions) you should notify us immediately, stop accessing the Site and otherwise stop all activity in relation to the Pollen Platform.

If you are personally buying a Ticket or Merchandise for yourself, then our Customer Terms of Service will also apply to you – please read the Customer Terms of Service carefully.

Pollen’s role

Pollen is responsible for operating the Pollen Platform and the Site only, organizing Campaigns and managing Members.  

Pollen is not responsible for hosting or operating any Events – these remain the responsibility of Brands.

1. Becoming a Member

1.1 To apply to become a Member of Pollen, you must sign up via the online / mobile / social media sign-up process.

1.2 We will receive and promptly consider your application; we will confirm your email / mobile phone number / social media account, and we will notify you if you have or have not been accepted as a Member of Pollen.

1.3 Where you have signed up with an email / mobile phone number, we will provide you with your own unique username and password for your personal account on the Site.

1.4 Where you have signed up via your social media account, you will be able to access our Site using your social media login details.

1.5 We reserve the right to reject any Member application at our sole discretion.

1.6 You must sign up to be a Member in your personal and individual capacity only.  You cannot register as a Member if you are acting as a representative for any other person (including an entity) with regard to your activities in connection with the Site, the Pollen Platform, any Brand or any Campaign.

1.7 Members can register one account in respect of each Brand (but no more than one account per Brand) or Members can have one account for all Campaigns, across different Brands.

1.8 There are no fees payable to Pollen’s Members from either Pollen and/or Brands.

1.9 Members have no obligation to participate in any Campaign.

1.10 We are under no obligation to provide you with any Campaigns to participate in nor to continue operating the Site or the Pollen Platform.

1.11 THE SITE, AND THE ABILITY TO BECOME A MEMBER, IS NOT FOR PERSONS UNDER THE AGE OF 16 OR ANY USERS PREVIOUSLY SUSPENDED OR REMOVED FROM THE SITE BY POLLEN. IF YOU ARE UNDER 16 YEARS OF AGE, YOU MUST NOT USE OR ACCESS THE SITE AT ANY TIME OR IN ANY MANNER. By accepting these Member Terms of Service, you confirm that you are at least 16 years of age or more.

1.12 Members must to keep their username and password private and not share their account details with any other person. Members are responsible for all activities that occur under their account (including any unauthorised access or use). You must provide us with true and complete information during the sign-up process.  If any information changes, you are required to promptly update your information via your Account page.

1.13 You may not create a false identity or impersonate another person or entity in any way on the Site.

1.14 Members shall immediately notify us if there is, or if they suspect there is, any unauthorized use of their account.

1.15 We will not be responsible or liable for any loss or damage arising from your failure to comply with the requirements of this paragraph 1.

1.16 We reserve the right to refuse anyone an account or terminate anyone's account at any time at our sole discretion.

2. Mobile terms of use

2.1 When accessing the Site via your mobile, standard network charges apply. You may incur additional charges from your network operator according to your contract.

3. Campaigns

3.1 Once you are a Member, we may suggest Campaigns that we think you will be interested in, based on the profile information you have provided to us and previous Campaigns you have participated in.

3.2 You are under no obligation to participate in any of our suggested Campaigns.

3.3 You are able to browse the available Campaigns on the Site, and you can contact us at support@pollen.co if you wish to participate in any Campaign that you are not already participating in.

3.4 Your participation in a Campaign will consist of you promoting the sale of Tickets and Merchandise by providing individual and personalised links to potential Customers; such links allow Customers to buy Tickets and Merchandise via the Site in accordance with our Customer Terms of Service. When a Customer interested in buying a Ticket and/or Merchandise from you, you must first submit a request for Ticket or Merchandise sales to us via the Site. You will (in most instances) instantly receive an individual link for your potential Customer, which you may forward onto your potential Customer. Customers should not pay you directly nor should you buy any Tickets and/or Merchandise on behalf of Customers.

3.5 Customers must buy Tickets and Merchandise via the Site in accordance with our Customer Terms of Service.

3.6 Customers must not pay you directly nor should you buy any Tickets and/or Merchandise on behalf of Customers.

3.7 Each Campaign will have their own unique rewards, discounts or other perks (Rewards) and targets, redeemable against that Campaign only. Wherever possible, details of applicable Rewards will be made available before you sign up to each Campaign.

3.8 Brands may vary Rewards from time to time. These updates will be posted on the Site so please ensure that you regularly check the Rewards for any Campaign that you are participating in.

3.9 The Pollen Platform is primarily aimed at Members and Customers who are over the age of 18.  Often Campaigns may specify an age restriction, and this will be clearly marked on a Campaign if applicable.  If you choose to market a Campaign at potential Customers who are under 18, we have no responsibility or liability for any inability by the purchasers of age-restricted Tickets and Merchandise to fulfil their purchases and/or who fail to gain entry to an Event.  You may not receive a Reward in respect of such sales.  We have no responsibility or liability to you for any failure by you to receive your Reward(s) in respect of such sales.

3.10 We (acting reasonably and in good faith) shall make the final decision in any dispute regarding Rewards.

3.11 Once an Event is sold out in respect of a Campaign, you will be notified via your chosen means of communication and you will no longer be able to sell any further Tickets and Merchandise relating to that Campaign.

3.12 You acknowledge that we may from time to time discontinue or cancel Campaigns or your participation in them, and we accept no liability for any loss or damage suffered by you as a result of any such discontinuation or cancellation. Where a Campaign is discontinued or cancelled after a Member has begun promotional activity, we shall use our reasonable efforts to notify such Members promptly. Any Rewards  earned by a participating Member pursuant to a discontinued or cancelled Campaign shall be fulfilled to the extent possible.

3.13 Where a Reward is no longer available, we may, in our sole discretion, offer an alternative Reward in its place.

3.14 We may make certain functions on the Site available (including, for example, alerts to inform you when a Campaign is due to expire), but such functions shall be made available on an "as is" basis only and we make no representation or warranty as to the application, accuracy or availability of such functions. We recommend that You keep track of a Campaign’s key dates independently.

3.15 We may provide you with marketing and promotional materials and/or marketing and promotional guidelines in connection with any particular Campaign; however, we are under no obligation to do so, and participating in a Campaign does not guarantee that any materials or guidelines will be provided to you. You are under no obligation to use any materials and/or guidelines provided by us while taking part in any Campaign.

3.16 Your receipt of any Rewards is subject to and conditional upon your compliance with these Member Terms of Service. Any breach of these Member Terms of Service may result in us (at our sole discretion) withholding Rewards from you.

4. Pollen Membership Benefits

4.1 There are several benefits to becoming a Member – click here for further detail.

4.2 Any benefits you receive as a Member are not redeemable nor exchangeable for cash or Rewards.

4.3 Pollen shall be entitled to amend both the Membership benefits in our sole discretion from time to time.

5. Member’s Conduct

5.1. You represent and warrant that you will not:

  • 5.1.1 advertise Tickets and Merchandise pursuant to a Campaign on any third-party e-commerce websites (including but not limited to: Craigslist, Gumtree, eBay, StubHub);
  • 5.1.2 breach the Member Commitment;
  • 5.1.3 do anything which could damage the brand, reputation or goodwill of Pollen or of any of Pollen’s Brands;
  • 5.1.4 restrict, inhibit or prevent any other person from using or enjoying access to the Pollen Platform or the Site;
  • 5.1.5. act in any way that would damage, disable, overburden, or impair the Site or act in a way that would encourage conduct constituting a criminal offence or give rise to civil liability;
  • 5.1.6 upload to the Site any information, materials or other data that may contain a virus or other harmful component, or false or misleading indications of origin or statements of fact or any material that is obscene, indecent, defamatory or in breach of any third party's rights or otherwise unlawful;
  • 5.1.7 impersonate any person, allow any person to impersonate you, or misrepresent your affiliation with any person or entity;
  • 5.1.8 engage in spamming, flooding, harvesting of email addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or other information;
  • 5.1.9 use the Pollen Platform or the Site (or any other information obtained from us or via the Site) to operate a service bureau or other revenue-generating service business;
  • 5.1.10 attempt to gain unauthorized access to other computer systems through the Site or obtain (or attempt to obtain) any materials or information through any means not intentionally made available or provided for on the Site;
  • 5.1.11 reverse engineer or decompile, disassemble or otherwise reduce any machine-readable part of the Site or any of its component parts to human-readable form;
  • 5.1.12 create or attempt to create, by reverse engineering or otherwise, the source code or internal structure of the Site or any of its component parts;
  • 5.1.13 remove any product identification, legend or notices of any proprietary or copyright restrictions from any part of the Site;
  • 5.1.14 list or otherwise display or copy any object code underlying the Site or any of its component parts.
  • 5.1.15 offer, sell, or attempt to offer or sell fraudulent tickets and/or false prizes to any person; and
  • 5.1.16 receive, or attempt to receive monies from any person for the purchase of a ticket

5.2. If you breach or fail to comply (or we reasonably suspect that you have breached or failed to comply) with any of the representations and warranties set out in Section 5.1 above, we shall (in our sole discretion) be entitled to suspend and/or terminate your access to the Site and your role as a Member immediately and without notice.

6. Rights and Ownership

6.1 You acknowledge and agree that as between you and us, we (or our licensors, as applicable) own any and all rights (including intellectual property rights) in or relating to the Brands, Pollen, the Site (including its look and feel, design and architecture and all related software, codes and algorithms), any marketing and promotional materials provided in connection with any Campaign (the Pollen Materials).

6.2 Subject to your complete and ongoing compliance with these Member Terms of Service, Pollen hereby grants you a revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free and worldwide right and license to access and use the Pollen Materials in compliance with the provisions of these Member Terms of Service.

6.3 Pollen trademarks, service marks and logos (the Pollen Trademarks) used and displayed on the Site are Pollen’s registered and unregistered trademarks or service marks. Other product and service names located on the Site may be trademarks or service marks owned by third parties (the Third-Party Trademarks, and, collectively with Pollen Trademarks, the Trademarks).  Except as otherwise permitted by law, you may not use the Trademarks to disparage Pollen or the applicable third-party, Pollen’s or a third-party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks.

6.4 You may not use any Trademarks as part of a link to or from any Site without Pollen’s prior express written consent. All goodwill generated from the use of any Pollen Trademark will inure solely to Pollen’s benefit.

6.5 You may not use any Pollen Trademarks or Pollen Materials obtained from the Site except as expressly permitted in these Member Terms of Service.

6.6 Pollen hereby reserves all rights not expressly granted to you in this Section 6. Accordingly, nothing in these Member Terms of Service or on the Site will be construed as granting to you, by implication, estoppel or otherwise, any additional license rights in and to the Site or any Pollen Materials or Trademarks located or displayed therein. If you use any part of the Site in breach of these Member Terms of Service, we shall suspend and/or terminate your access to the Site and your role as a Member immediately and without notice, and you must, at our option, return or destroy any copies of the materials you have made.

6.7 If you breach or fail to comply (or we suspect that you have breached or failed to comply) with any of the representations and warranties set out in Section 5 above,

6.8 Whilst we are continuously working to develop and evaluate our own product ideas and features, we know that we don’t have all the answers. We therefore welcome your feedback, comments and suggestions. If you choose to contribute by sending Pollen or our employees, any ideas for products, services, features, modifications, enhancements, content, refinements, technologies, content offerings (such as audio, visual, games or other types of content), promotions, strategies or product/feature names or any related documentation, artwork, computer code, diagrams or other materials (collectively Feedback), the following terms shall apply (regardless of what any accompanying communication may state).  Accordingly, by sending any Feedback to us, you agree that:

  • 6.8.1 Pollen has no obligation to review, consider or implement your Feedback, or to return to you all or part of any Feedback for any reason;
  • 6.8.2 Feedback is provided to us on a non-confidential basis, and Pollen is not under any obligation to keep any Feedback you send to us confidential or to refrain from using or disclosing it in any way; and
  • 6.8.3 You irrevocably grant Pollen perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified.


7. Privacy Policy

7.1 By signing up as a Member, you agree to us using your personal information in accordance with our Privacy Policy only.

7.2 By using the Service, you consent to receiving certain electronic communications from us. Please read the Privacy Policy to learn more about your choices regarding our electronic communications practices. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

7.3 You may update your contact preferences at any time by visiting their Notification Settings page in your Member Account.

8. Termination and Suspension

8.1 Without prejudice to any other provisions in these Member Terms of Service, we shall be entitled to terminate your password, account or use of the Pollen Platform or the Site (or any part of it), and remove and discard any content on the Site, for any reason, including if we reasonably believe that you have violated or acted inconsistently with these (or the spirit of these) Member Terms of Service.

8.2 We may also at any time suspend or discontinue the provision of the Pollen Platform or the Site, or any part of it, with or without notice. You agree that any termination of your access to the Pollen Platform and the Site under any provision of these Member Terms of Service may be effected without prior notice, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or any of the facilities provided on or via the Pollen Platform or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Pollen Platform and the Site.

8.3 Termination or suspension pursuant to Sections 1.16, 5.2, 6.6 and/or 8.1 or shall not affect any other rights, remedies or other forms of relief to which we may be entitled to.

8.4 Sections 6.1, 6.3, 6.4, 6.5, 7.2, 8, and 9 will survive the termination of these Member Terms of Service.

9. Limitation of Liability & Indemnity

9.1 To the fullest extent permitted by law, in no event, shall Pollen and our group companies and the officers, directors, employees, shareholders or agents (together, the Pollen Parties) be liable for any indirect, incidental, special or consequential losses or for exemplary damages or for any direct or indirect loss of profits, goodwill, use, data or other such losses, including without limitation any such loss or damages arising out of or in any way connected with:

  • 9.1.1 the use of the Pollen Platform and/or the Site or any delay or inability to use the Pollen Platform and/or the Site; or
  • 9.1.2 any information, materials, data or services provided or obtained from us and/or via the Site (including in respect of their accuracy, suitability, completeness or legality); or
  • 9.1.3 our discontinuation of any Campaign, the Pollen Platform and/or the Site (or any part of it), whether based on contract, tort, strict liability or otherwise, and even if we have been advised of the possibility of such losses or damages.

9.2 To the fullest extent permitted by law, and in any event, our liability to you in relation to any matter arising under or in relation to these Member Terms of Service shall be limited to the lower of the monetary equivalent of the value of any Reward(s) due to you or £50.00.

9.3 TO THE FULLEST EXTENT PERMITTED BY LAW, THE POLLEN PARTIES DO NOT WARRANT THAT THE SITE WILL OPERATE ERROR FREE, OR THAT THE SITE AND ANY CONTENT THEREON ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES. IF YOUR USE OF THE SITE OR ANY CONTENT THEREON RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, NO POLLEN PARTY WILL BE RESPONSIBLE FOR THOSE COSTS.

9.4 TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL POLLEN MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. ACCORDINGLY, THE POLLEN PARTIES DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS AND FITNESS FOR PARTICULAR PURPOSE.

9.5 To the fullest extent permitted by law, we shall not be in breach of these Member Terms of Service nor bear any responsibility or liability for any losses arising out of any delay or failure in the performance of our obligations under these Member Terms of Service due to events beyond our reasonable control including: fire, storm, flood or other Acts of God; war or the threat of war or acts of terrorism or similar; contamination; riot or other manifestation of civil disorder; strike, lockout or other forms of labor difficulties; any act, order, rule or regulation of any court, government agency or public authority; an absence of power or other essential services; failure of technical facilities; failure of the internet; failure or delay of transportation (beyond our reasonable control); non-performance by suppliers and/or sub-contractors arising through no fault of us; and/or any similar or dissimilar cause beyond the reasonable control of us.

9.6 To the fullest extent permitted by law, you agree to indemnify the Pollen Parties from and against any and all claims, actions, suits, or proceedings, as well as any and all losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of: (i) any misrepresentation, act, or omission made by you in connection with your use of the Site or your position as a Member or (ii) your breach of these Member Terms of Service.

10.  General

10.1 Nothing in these terms and conditions will render you an employee, worker, agent or partner of Pollen and you will not hold yourself out as such.

10.2 You will execute such documents and perform such acts as may reasonably be required in order to give full effect to these terms and conditions and the rights expressed to be granted or transferred under these Member Terms of Service.

10.3 You acknowledge and agree that the warranties, disclaimers and limitations in these Member Terms of Service are material terms and that they have been taken into account in the decision by us to provide access to the Pollen Platform and the Site to you.

10.4 You may not assign any of your rights, obligations, duties or privileges hereunder without the prior, written consent of us. Any such assignment shall be invalid in the absence of such consent.

10.5 If any provision of these Member Terms of Service are deemed to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Member Terms of Service, shall be enforced to the fullest extent allowed by law as to effect the intention of the parties, and shall not affect the validity and enforceability of any remaining provisions.

10.6 These Member Terms of Service (including the Privacy Policy and The Member Commitment) constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter.

10.7 No waiver of any provision or any right granted hereunder will be effective unless set forth in a written instrument signed by the waiving party. No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default.

10.8 The headings used in these Member Terms of Service are used for convenience only and are not to be considered in construing or interpreting these Member Terms of Service.

10.9 These Member Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regards to its conflicts of law provisions. You hereby agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim relating to or arising from these terms and conditions or your use of this Site.