We are currently experiencing an outage and will be delayed in responding to customers. We are actively working to resolve this outage and will be responding to all inquiries as soon as possible.
If you are currently at J Balvin NEON: Punta Cana or traveling to a Pollen experience in the next two weeks and need assistance, please email us at escalate@pollen.co and include the experience name in the subject line.
For all other inquiries, we greatly appreciate your patience at this time. Our apologies for any inconvenience this may cause. Thank you for understanding.
During business hours, we aim to connect you to an agent. If no agents are available, please leave your details and we’ll get back to you within 48 hours.
COVID-19 UPDATES
Travel restrictions between the US and Mexico are changing and we’re monitoring the situation closely.
If something changes you are always protected by Pollens COVID-19 Guarantee.
If you are unable to attend if this event is rescheduled, you will receive a 100% refund.
If you have a press request please get in touch at
press@pollen.co
Other enquiries to this email address will go unanswered.
North America
support.us@pollen.co
UK & Europe
support.eur@pollen.co